OUR COMPLAINT REDRESSAL MECHANISM

4 Easy ways to reach us

Please let us know your need.



STEP 1

Write to us


The Customer Support Team

Manappuram Insurance Brokers Limited

2nd Floor, Manappuram House,

(Old Building) Valapad,

Thrissur KL 680567 IN

Toll Free No


1800-407-624276

A Service Request Number is created and the complaint addressed within 48 hours In case you are satisfied with our resolution and we do not hear from you within 2 weeks for any further clarification, the company shall treat the complaint as closed.
In case your concerns remain unaddressed within five working days you may escalate the matter to our Compliance Officer at the address mentioned below:

STEP 2

Write to us


Compliance Officer

Manappuram Insurance Brokers Limited

2 nd Floor, Manappuram House,

(Old Building) Valapad P.O.,

Thrissur-680567, Kerala.

Email


cs@maibro.in

Phone


-+91-9020908061

If you are still dissatisfied with the decision/resolution to the complaint provided by our Compliance Officer or complaints remains unaddressed within five working days you may escalate the matter to our Principal Officer at the address mentioned below:

STEP 3

Write to us


Principal Officer

Manappuram Insurance Brokers Limited

2 nd Floor, Manappuram House,

(Old Building) Valapad P.O.,

Thrissur-680567, Kerala

Phone


-+91-9322237265

If you are still dissatisfied with the decision/resolution to the complaint provided by our Principal Officer or complaints remains unaddressed within five working days you may escalate the matter to IRDAI at the address mentioned below:

STEP 4

Write to us


General Manager

Insurance Regulatory and Development Authority of India(IRDAI)

Consumer Affairs Department- Grievance Redressal Cell.

Sy.No.115/1,Financial District, Nanakramguda,

Gachibowli, Hyderabad-500032

Email


complaints@irda.gov.in

Register and monitor your complaints at http://igms.irda.gov.in/

Toll Free No


155255 (or) 1800 4254 732

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